3.5 How To Trick Angry People
How To Trick Angry People
- What do you when you encounter someone stressed, agitated or even fuming? This video demonstrates a trick that was discovered when surveying the best customer service reps worldwide. Most of them, as it turned out, used some variation of the trick that’s coming up when engaging and diffusing angry customers.
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- Watch the video and try out this displacement technique for yourself.
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Course Content
Lessons Status
2
Communication Skillsets - Never run out of something to say again!
- Communication Mind Trick
- How to communicate easier with a boss or authority figure
- The Secret to Communicating with Charisma
- The Secret to Communicating with Charisma Example
- The Four Faces of Every Speaker
- Exactly how fast do you communicate?
- How to get into a Good Mood
- 7 Easy Ways to Build (and Keep!) Rapport
- How to Win Arguments in 6 Steps
- Getting People to Like You, Fast!
- Exercise: The Communication Evolution Exercise
- How to communicate powerfully with your Power Pyramid
- Strengthen Your Inner Communicator
- Never run out of something to say again!
- Communication Mind Trick
- How to communicate easier with a boss or authority figure
- The Secret to Communicating with Charisma
- The Secret to Communicating with Charisma Example
- The Four Faces of Every Speaker
- Exactly how fast do you communicate?
- How to get into a Good Mood
- 7 Easy Ways to Build (and Keep!) Rapport
- How to Win Arguments in 6 Steps
- Getting People to Like You, Fast!
- Exercise: The Communication Evolution Exercise
- How to communicate powerfully with your Power Pyramid
- Strengthen Your Inner Communicator
3
When Communication Goes Wrong - Verbal Utilization Case Studies
- Clues to Look for when Communicating
- How your brain tricks you during communication
- Trick for dealing with resistant people
- How To Trick Angry People
- Distracted? How to become present!
- 9 Techniques to Transform Criticism
- Common Communication Mistakes: Part 1
- Common Communication Mistakes: Part 2
- Displacement Introduction
- Verbal Utilization Case Studies
- Clues to Look for when Communicating
- How your brain tricks you during communication
- Trick for dealing with resistant people
- How To Trick Angry People
- Distracted? How to become present!
- 9 Techniques to Transform Criticism
- Common Communication Mistakes: Part 1
- Common Communication Mistakes: Part 2
- Displacement Introduction