This training is about conflict and conflict management. The purpose of the course is to become better at identifying a conflict early on and gain more knowledge about how to handle different types of conflicts
This training is about conflict and conflict management. The purpose of the course is to become better at identifying a conflict early on and gain more knowledge about how to handle different types of conflicts. The aim is that you, through that knowledge, will become more confident when involved in conflict situations. After completing this traoining you will know the basics of conflicts and conflict resolution, enabling you to analyse the situation and decide on a strategy when conflicts are involved.
In this e-Learning you will learn:
What conflicts really are
When to intervene
The outcome of different conflict management tactics, and
How to distinguish between different types of conflicts.
Do you want to offer the course to a larger group? Contact us for more information and additional services: volume discount, group log-in, reporting, ...